Ready-to-use documents and sales pitches, accessible in one click
No signal? No problem — everything you need for a successful visit is right at your fingertips.
Take full control of every store visit — from start to finish
During the visit, eCOS® Sales – CRM-SFA guides you through a step-by-step workflow that you can customize to fit your needs.
You follow a clear roadmap, with nothing left behind, and the ability to:
Capture shelf data (stockouts, facings, prices, benchmarks, etc.) in just a few clicks
Use voice recognition to speed up data entry
Scan a barcode to place an order, report an issue, or start a product audit
Access documents, product sheets, POS visuals, and more — in real time
Everything is designed to keep you focused on your goals and your conversation with the department manager — not distracted by your tools.
Effortless, integrated promo execution
With eCOS® Sales, you're not just managing the visit — you're also handling promotional execution:
Instant access to up-to-date promo plans, sales pitches, and materials
Order POS displays, in-store animation, furniture, or merchandisers directly from the store
Negotiate volumes and instantly report commitments
Full promo history always available (revenue, negotiated volumes, investments)
Stop juggling tools. Go fully integrated — live and in sync.
Reports done for you. Sales plan ready in one click.
KPIs update automatically after every visit — no extra steps.
See exactly where you stand on:
Your results for the store visited: numeric distribution, revenue, shelf share, stockouts, actions taken, products to reorder
What’s left to do: upcoming priorities, gaps to close
An automatically generated sales plan to share with the store — a clear and actionable tool to trigger orders.
You leave with peace of mind, ready to move on to your next visit.
« The digital sales plan is one of my favorite features: at the end of each audit, I instantly know which products are out of stock or missing, which allows me to quickly report back to the client. »
Agathe Reumaux,
Field Manager at André Valois & Cie (HSE Rum)
« The digital sales plan is one of my favorite features: at the end of each audit, I instantly know which products are out of stock or missing, which allows me to quickly report back to the client. »
Agathe Reumaux,
Field Manager at André Valois & Cie (HSE Rum)
Stronger alignment between field operations and head office
With the shared calendar and advanced chat of eCOS® Sales – CRM-SFA, your entire team stays connected:
Integrated messaging accessible to everyone (field & HQ)
Message tagging linked to CRM objects (products, campaigns, stores, etc.)
Contextual conversations that are easy to find and directly actionable
Shared calendars, real-time notifications, and always up-to-date documents
No more juggling WhatsApp, email, and Excel — everything is in one place
« We achieved an 11% increase in numeric distribution for nappies and a 15% increase for feminine hygiene products. »
Ségolène Bizet,
National Sales Director
« We achieved an 11% increase in numeric distribution for nappies and a 15% increase for feminine hygiene products. »
Externis is the publisher of eCOS®, a SaaS suite specifically designed for sales teams and category managers working with brands and retailers across the retail sector (supermarkets, hospitality, pharmacies, etc.).
With nearly 25 years of industry expertise, this suite combines three innovative, pioneering software solutions, developed using the latest technologies.
Immeuble Le Méliès 261, rue de Paris 93100 MONTREUIL France Tel/Fax : +33 (0)1 79 97 01 00