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Make every store visit count with eCOS® Sales – your CRM-SFA solution

Plan, execute, and track your in-store visits with ease.

An AI assistant guides you every step of the way — priorities, key info, and actions to take.


Everything happens on-site, even offline. No more re-entry, no more admin: just focus on selling.

eCOS® Sales - Virtual assistant

Smarter planning. Powered by AI.

A successful visit starts with the right preparation. With its smart assistant, eCOS® Sales – CRM-SFA helps you:
  • Prioritize your visits based on key KPIs (e.g., distribution, shelf share, out-of-stocks, revenue)
  • Plan your routes with optimized time slot suggestions
  • Reduce travel distance while maximizing commercial impact
  • Visualize your full activity through a personalized dashboard with built-in indicators and alerts

You gain visibility, boost efficiency, and structure your day more strategically.

Planning of store visits

Flawlessly planned store visits

No more oversights or lost information: each visit is prepared with complete, customizable store and brand sheets that centralize:
  • Contact details, opening hours, key contacts, and communication preferences
  • Business data: order history, objectives, stockouts, numeric distribution, shelf share, revenue
  • Promotional information: past, current, and upcoming campaigns, shipped POS materials, investments
  • Ready-to-use documents and sales pitches, accessible in one click

No signal? No problem — everything you need for a successful visit is right at your fingertips.

eCOS® Sales - Take full control of every store visit
 eCOS® Sales - Full control

Take full control of every store visit — from start to finish

During the visit, eCOS® Sales – CRM-SFA guides you through a step-by-step workflow that you can customize to fit your needs.

You follow a clear roadmap, with nothing left behind, and the ability to:

  • Capture shelf data (stockouts, facings, prices, benchmarks, etc.) in just a few clicks
  • Use voice recognition to speed up data entry
  • Scan a barcode to place an order, report an issue, or start a product audit
  • Access documents, product sheets, POS visuals, and more — in real time

Everything is designed to keep you focused on your goals and your conversation with the department manager — not distracted by your tools.

eCOS Sales® - integrated promo execution

Effortless, integrated promo execution

With eCOS® Sales, you're not just managing the visit — you're also handling promotional execution:
  • Instant access to up-to-date promo plans, sales pitches, and materials
  • Order POS displays, in-store animation, furniture, or merchandisers directly from the store
  • Negotiate volumes and instantly report commitments
  • Full promo history always available (revenue, negotiated volumes, investments)

Stop juggling tools. Go fully integrated — live and in sync.

 eCOS® Sales - Automatic slaes plan

Reports done for you. Sales plan ready in one click.

KPIs update automatically after every visit — no extra steps.

See exactly where you stand on:

  • Your results for the store visited: numeric distribution, revenue, shelf share, stockouts, actions taken, products to reorder
  • What’s left to do: upcoming priorities, gaps to close

An automatically generated sales plan to share with the store — a clear and actionable tool to trigger orders. 


You leave with peace of mind, ready to move on to your next visit.

 Agathe Reumaux, Field Manager at André Valois & Cie (HSE Rum)
« The digital sales plan is one of my favorite features: at the end of each audit, I instantly know which products are out of stock or missing, which allows me to quickly report back to the client. »
Valois & Cie
Agathe Reumaux,
Field Manager at André Valois & Cie (HSE Rum)
« The digital sales plan is one of my favorite features: at the end of each audit, I instantly know which products are out of stock or missing, which allows me to quickly report back to the client. »
 Agathe Reumaux, Field Manager at André Valois & Cie (HSE Rum)
Agathe Reumaux,
Field Manager at André Valois & Cie (HSE Rum)
Valois & Cie
eCOS Sales® - Chatter

Stronger alignment between field operations and head office

With the shared calendar and advanced chat of eCOS® Sales – CRM-SFA, your entire team stays connected:
  • Integrated messaging accessible to everyone (field & HQ)
  • Message tagging linked to CRM objects (products, campaigns, stores, etc.)
  • Contextual conversations that are easy to find and directly actionable
  • Shared calendars, real-time notifications, and always up-to-date documents
  • No more juggling WhatsApp, email, and Excel — everything is in one place
Ségolène Bizet, National Sales Director
« We achieved an 11% increase in numeric distribution for nappies and a 15% increase for feminine hygiene products. »
Natureopera
Ségolène Bizet,
National Sales Director
« We achieved an 11% increase in numeric distribution for nappies and a 15% increase for feminine hygiene products. »
 Ségolène Bizet, National Sales Director
Ségolène Bizet,
National Sales Director
Natureopera
Ready to get started with eCOS® ?
Contact us today to discuss your project
and discover how our tailor-made solutions can transform your tools.
Externis Group

Externis is the publisher of eCOS®, a SaaS suite specifically designed for sales teams and category managers working with brands and retailers across the retail sector (supermarkets, hospitality, pharmacies, etc.).

With nearly 25 years of industry expertise, this suite combines three innovative, pioneering software solutions, developed using the latest technologies.

Immeuble Le Méliès
261, rue de Paris
93100 MONTREUIL
France
Tel/Fax : +33 (0)1 79 97 01 00

Externis Group

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