Our consultants are convinced that industry players need to be increasingly agile in order to be able to adapt quickly to the changing competitive environment.
With this in mind, we have developed the eCOS® Blue Eagle software suite, the digital partner for industry players in all distribution channels.
Digital transformation therefore requires not only the use of tools, but also a solid analysis of your performance at the point of sale.
Here we present our general project management methodology. This methodology is of course adapted to each type of customer.
As a publisher of SaaS solutions, the solutions proposed at the end of the mission are intended to be implemented and monitored. We accompany you in the deployment and calibration of your internal tools.
All good change management starts with an audit of the existing situation. Here are the main intervention processes:
The objective is to draw up an inventory of the existing situation and to compare it to the good practices in the activity sector. At Externis, this observation phase begins with a visit in your company. Then, interviews and meetings are carried out in order to target the problems.
Once we have collected the necessary information, our consultants will carry out a detailed study of the different elements in order to define the needs, set priorities and propose first tracks of solutions. A study of your commercial organization on the missions and objectives of the field teams, as well as on the organization and exchanges of the different teams at headquarters (marketing, category management...) is also carried out.
We provide you with a precise roadmap in order to launch the transformation project.
Phase 2 of the project is underway, it will involve the configuration of the eCOS® Blue Eagle Suite software according to your objectives.
Once the configuration phase is completed, we will deliver a summary document detailing the configuration and deploy a training phase so that the project team in charge of using the Externis project management tools can be fully autonomous.
Then comes the launch phase of the tool, GO LIVE, with the transmission of deliverables allowing an easy handling of the tool:
Of course, the Externis technical team remains at the customer's disposal during the entire duration of the license.
The key user is an important element in the success of a transformation project. This is why we recommend that his role be specified in his job description, so that he can devote the necessary time to the tasks of piloting and administering the solution:
Being a customer of Externis means benefiting from a tailor-made support. We train the project manager (key user) in the process of contacting and getting in touch with the support service.
Accompaniment services available:
In order to be as reactive as possible, our support is composed of 2 blocks.
Provides quick and easy access to the information you are looking for. You will find all the information relating to the parameter setting and use of eCOS®, in a multitude of formats: FAQ, user path, diagrams, videos...
Externis, editor of eCOS® Blue Eagle, the first all-in-one SaaS suite dedicated to your retail execution used by players in the retail market (brands, distributors, wholesalers, etc.), all distribution channels combined
Immeuble Le Méliès
261, rue de Paris
Tel/Fax : +33 (0)1 79 97 01 00