Services

Our consultants are convinced that industry players need to be increasingly agile in order to be able to adapt quickly to the changing competitive environment.

With this in mind, we have developed the eCOS® Blue Eagle software suite, the digital partner for industry players in all distribution channels.

Digital transformation therefore requires not only the use of tools, but also a solid analysis of your performance at the point of sale.

Here we present our general project management methodology. This methodology is of course adapted to each type of customer.

As a publisher of SaaS solutions, the solutions proposed at the end of the mission are intended to be implemented and monitored. We guide you through the deployment and calibration of your internal tools.

All good change management starts with an audit. Here are the main intervention processes:

Immersion and audit stage

Our goal is to create a comprehensive inventory of your current situation and align it with industry best practices. At Externis, this assessment process starts with an on-site visit to your company, followed by interviews and meetings to pinpoint any challenges.

The diagnosis and observation phase

Once we have collected the necessary information, our consultants will carry out a detailed study – define the needs, set priorities and propose first tracks of solutions. In addition, a study of your commercial organization on the missions and goals of the field teams, as well as on the organization and exchanges of the different teams at headquarters (marketing, category management...) is also carried out.

Change management

We provide you with a precise roadmap in order to launch the transformation project.

Phase 2 of the project is underway, it will involve the configuration of the eCOS^® Blue Eagle Suite software according to your objectives.

Once the configuration phase is completed, we will deliver a summary document and deploy a training phase so that the project team in charge of using the Externis project management tools can be fully autonomous.

Then comes the launch phase of the tool, GO LIVE, with the transmission of deliverables allowing an easy handling of the tool:

• user access
• user training sheets (eCOS^® standard word)

Of course, the Externis technical team remains at the customer's disposal during the entire duration of the license.

The key user is an important element in the success of a transformation project. This is why we recommend that this role be specified in the job description, so that they can devote the necessary time to the tasks of piloting and administering the solution:

• Coordinate project implementation and/or services (at the customer's site)
• Validate the parameters and the data to be integrated
• Carry out additional settings
• Guarantee the correct execution of the tests
• Ensure functional coverage
• Manage the administration of the tool and bring the platform to life
• Define and build the training module and ensure the use of the tool in the client company
• Organize training logistics
• Manage incidents with external support
• Evolve the solution according to the organization's new needs

Being a customer of Externis means benefiting from tailor-made support. We train the project manager (key user) to work closely with support services.

Application support:

• Incident qualification assistance
• Integration & corrections to releases

Support services available:

• User support: use of the tool, data manipulation
• Project support: implementation phases of new modules

In order to be as reactive as possible, our support is composed of 2 blocks.